Website Privacy Policy

Relief Connect LLC

Last Updated: October 10, 2025

This privacy policy explains how Relief Connect LLC ("Relief Connect," "we," "us," or "our") collects, uses, and discloses personal information when you interact with reliefconnect.com (the "Site") or engage with our marketing services.

Changes to this Privacy Policy will be posted on this page, as indicated by the "Last Updated" date.

Collection of Your Personal Information

Sources of Information

We may collect personal information directly from you (e.g., when you visit the Site, submit contact forms, sign up for newsletters, or engage with our marketing services) and from our clients, vendors, affiliates, or business partners (e.g., DME companies we serve).

Types of Information Collected

Personal information we collect includes:

Identifiers: Name, email address, phone number, postal address, and Site account username (if applicable).
Commercial Information: Details about services requested or marketing campaigns you participate in.
Internet or Network Activity: IP address, browser type and language, operating system, device ID, website access time, duration of visit, and interactions with the Site (e.g., pages visited, links clicked).

Cookies and Other Similar Technologies

Technologies Used

We and our vendors may use cookies, web beacons, pixels, and similar technologies on the Site to collect information such as IP addresses, device IDs, pages visited, approximate geolocation, content interacted with, time of visit, and browser information.

Purposes of These Technologies

These technologies help us:

Provide Site functionality and deliver marketing services.
Retain user preferences, enable account logins, and track marketing campaign performance.
Analyze Site usage, improve features and content, and understand user interactions.
Enhance security and conduct marketing (e.g., targeted ads for DME services).

Managing Cookies

We or third parties may collect information about your online activities over time and across devices or services when you use the Site. You may adjust browser settings to disable certain technologies, but this may affect Site functionality. Our Site is not configured to respond to "Do Not Track" browser signals.

Use and Disclosure of Your Personal Information

Purposes of Use and Disclosure

Once we receive your consent for contact, we may use and disclose personal information (to our affiliates, clients, vendors, or business partners) for purposes including:

Provide Services: To deliver marketing services, process requests, send newsletters, or manage campaigns for DME companies.
Customer Service: To respond to inquiries, support requests, or communications you initiate.
Communications: If you provide consent, to send marketing emails, newsletters, or promotional content (e.g., DME product promotions), including preventing ad fraud.
Research and Development: To analyze campaign performance, develop new marketing strategies, or improve services.
Security: To protect against unauthorized access, detect security incidents, prevent fraud, and debug errors.
Business Transactions: In connection with business activities like mergers, sales, or reorganizations, including for due diligence.
Legal and Safety: To comply with legal obligations, cooperate with law enforcement, protect our rights or safety, enforce our terms, or facilitate public safety (e.g., DME product recalls).

SMS/Text Messaging Terms and Consent

Consent to Receive Text Messages

By providing your mobile phone number to Relief Connect and consenting to receive text messages, you agree to receive automated appointment confirmations, eligibility verification updates, prescription requests, and other transactional communications related to your durable medical equipment (DME) service request via SMS text message to the mobile number you provided. Messages may be sent by Relief Connect or on behalf of our DME provider partners.

Message Frequency and Charges

Message frequency varies depending on your service activity. You may receive appointment reminders, eligibility updates, provider communications, and follow-up messages related to your active DME request. Message and data rates may apply. Consult your mobile service carrier regarding their messaging and data plans. We are not responsible for any charges incurred from your mobile carrier.

Opt-Out and Help

You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. Upon sending STOP, you will receive a one-time confirmation message that you have been unsubscribed. After this, you will no longer receive SMS messages from Relief Connect unless you re-opt in.

For assistance, reply HELP to any message or email us at help@reliefconnect.us

Carrier Disclaimer

Relief Connect and mobile carriers are not liable for delayed or undelivered messages. Carriers supported include AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, U.S. Cellular, and others. Check with your carrier for availability.

Privacy and Data Use

Your mobile phone number and SMS communication preferences are collected and used in accordance with this Privacy Policy. We will not sell, rent, or share your mobile phone number with third parties for their own marketing purposes without your explicit consent.

Deidentified Data

We may convert personal information into deidentified, anonymized, or aggregated data as permitted by law.

Your Choices

Marketing Emails

You may opt out of marketing emails by following the instructions in those emails. We may still send transactional communications (e.g., service confirmations) regardless of your email preferences.

Links and Interactive Features

The Site may include links or features connecting to third-party websites or services (e.g., social media platforms, DME client portals). If you provide personal information to these third parties, their privacy policies apply. This Privacy Policy does not cover information shared with third-party services.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information collected through the Site. However, no internet transmission is completely secure, and we cannot guarantee the security of your information.

Information for California Residents

Under California’s "Shine the Light" law, California residents may request a list of third parties to whom we disclosed personal information for their direct marketing purposes in the prior calendar year. To submit a request, send a letter to Relief Connect LLC, 123 Main Street, Suite 100, [City, State, ZIP], with "California Shine the Light Privacy Rights Request" in the subject line, including your name, address, city, state, and ZIP code.

Contact Us

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